No Exchange / Return Policy
Dear Customer,
Thank you for shopping with us! 💖
Due to the intimate nature of our products, we follow a strict No Exchange and No Return policy for hygiene and safety reasons.
Please note the following:
- No Exchange / Return is allowed on lingerie, innerwear, and nightwear once sold.
- We ensure that all products are brand new, sealed, and quality-checked before dispatch.
- Kindly refer to our Size Guide before placing your order. You can also reach out to our support team for any size-related help.
- We do not accept returns for reasons like wrong size, dislike of style/color, or change of mind.
- In case you receive a damaged or wrong product, please contact us within 24 hours of delivery with an unboxing video. We’ll be happy to assist you.
Your trust and safety matter the most to us. Thank you for understanding! 🌸
Love,
Nineteen Appearls Team